Applications Engineer

Sales · Bedford, Massachusetts
Department Sales
Employment Type Full-Time
Minimum Experience Mid-level

To be a leader in a growing industry, you have to build the best team.  We are growing the Applications Team, and looking for an Applications Engineer to join Soft Robotics as we develop intelligent, Soft Gripping solutions with an emphasis on automating the food industry. The Applications Engineer will work closely with customers to best understand their technical needs and effectively translates customer needs to design requirements in partnership with the product development team. This role provides product training and helps the customer get the most out of Soft Robotics products in the shortest time feasible. Key areas of responsibilities include pre-sale support, project engineering, post-sales and service support, product training, tradeshow and marketing support, and creating necessary documentation.


Primary Responsibilities:

  • Partner with sales team to determine customer requirements
  • Build and test End of Arm Tooling (EOAT) prototypes for applications
  • Program and tune 3D vision system
  • Develop robot programs to verify application feasibility
  • Own technical relationship with customer
  • Simultaneously manage multiple customer projects to ensure that all relevant technical information is documented, and products are delivered on time.
  • Provide applications engineering support (robot setup and testing) for development engineering
  • Support on-site installs and maintenance
  • Provide phone (tech) support and troubleshooting for customers
  • Provide training for customers and Soft Robotics employees
  • Design, build, and program tradeshow systems as and represent Soft Robotics as technical expert
  • Provide applications engineering support (incl. creating use case videos) to marketing team
  • Ensure technical manuals are correct and complete
  • Develop application notes to expand on manuals as needed

Requirements:

  • BS in Mechanical or Electrical Engineering; specialization in robotics preferred
  • Minimum 2 years’ experience working in Applications Engineering role or similar
  • Ability to program and work with robots typically used in industrial or general automation (e.g., one or more of ABB, Fanuc, Kuka, Yaskawa)
  • Experience with industrial controls (e.g., studio5000) preferred
  • Experience with 3D design modeling tools; Solidworks experience preferred
  • Experience with vision system preferred
  • Strong written and verbal communication skills and experience with MS Office suite 
  • Experience working with SalesForce preferred
  • Start-up experience preferred
  • Positive can-do attitude with a passionate customer focused problem-solving approach
  • Ability to commute and work in the Bedford, MA office
  • Ability to travel up to 25%

Thank You

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  • Location
    Bedford, Massachusetts
  • Department
    Sales
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level